How to Spa
Altitude Spa is all about you and providing for your every need. Relax and rejuvenate in one of our treatment suites and take advantage of our full service spa. Indulge yourself into a blissful state by choosing the experience that is right for you from our extensive list of spa services.
To enhance your spa experience, we provide robes and sandals. For your enjoyment we also offer specialty tea, flavored coffees, and bottled water.
It is customary to completely disrobe for your spa services, although you may wear undergarments if you prefer. If you are having a IPL treatment done please ensure your undergarments are white so that the laser is not attracted to the darker area. Throughout the services, your body will be professionally draped and at no time will you be exposed.
We are a digital detox area, cellular phone use is not permitted. Prior to entering your treatment room, all electronic devices should be turned off.
We encourage you to make reservations in advance to ensure the preferred treatments or therapists are available. Upon scheduling please stop in or call Altitude Spa at (403) 783-2999 as you will be required to have a credit card to book. If you have special requests, physical ailments, disabilities, allergies or if you are pregnant, please notify the receptionist at the time of your booking. This will prepare our team and provide the best possible spa experience for you. We will make every effort to accommodate your requests and create a comfortable, relaxing environment.
Please check in 20 minutes prior to your reservation to enjoy the spa facilities and finish any paperwork needed. Arriving late will limit the time of your experience or require you to reschedule. As a courtesy to the next guest, your treatment will end at its original scheduled time.
If you need to re-schedule or cancel your appointment, please notify the spa receptionist at least 24 hours prior to your appointment to avoid being charged in full.
In appreciation of outstanding service, gratuities may be given at your discretion.
Frequently Asked Questions
Our first consideration is your comfort and relaxation. We offer complimentary consultations to familiarize you with all of the services that Altitude Laser Spa has to offer. From the most minor service to the entire day spent with us, Altitude Spa awaits your visit.
Must I undress completely?
Undergarments are not necessary, however, if you prefer, you may choose to wear your undergarments or bathing suit. Keep in mind, our Spa Therapists are trained to drape towels and sheets discreetly, to ensure your privacy is protected at all times. Disposable underwear are also provided.
May I wear make-up?
You are welcome to wear make-up, however, before certain treatments it may be removed. Please feel free to freshen up after your treatment in our lavatory.
May I ask the Spa Therapist to adjust certain things to increase my comfort?
YES. This is your time, and you should enjoy the entire experience. Please let us know if there is anything we can do to make it more enjoyable for you. (example: temperature of room, pressure during massage, pillows, music, etc.) Please do not wait until after your appointment to discuss your concerns as our therapists, they are professionally trained to make any adjustments that you may require during your service.
Should I alert my Therapist if I have any physical ailments, disabilities or allergies?
Absolutely. In particular, if you have high blood pressure, diabetes, allergies (especially nuts), or are pregnant. Please notify us so that we can accommodate you in a special way.
Should I shave my legs before a treatment?
Please refrain from shaving your legs 24-48 hours before any spa body treatments. We want you to be as comfortable as possible and shaving may cause a burning, itchy feeling.
How far in advance should I book my appointment?
You should book your appointment approximately 1 – 2 weeks in advance, however the more popular times such as evenings and Saturdays sometimes book farther in advance.
Where can I park?
Altitude Spa is located in the 48th avenue business centre across from the Tim Horton’s and Wendy’s in Ponoka, Alberta. We have a parking lot located in front of our building that you can park in.
What are the payment options?
We accept Visa, MasterCard, Interact, Cash or Altitude Spa Gift Certificates.
Are cell phones allowed?
Cell phones are forbidden in the land of Body, Mind, and Soul. Should you need to have it on please turn it to vibrate mode.
Can I book a group with your spa?
Altitude Spa can accommodate groups, which would be spread throughout the spa treatment rooms. Please phone us at (403) 783-2999 for more information.