It is customary to completely disrobe for your spa services, although you may wear undergarments if you prefer. If you are having a IPL treatment done please ensure your undergarments are white so that the laser is not attracted to the darker area. Throughout the services, your body will be professionally draped and at no time will you be exposed.
We are a digital detox area, cellular phone use is not permitted. Prior to entering your treatment room, all electronic devices should be turned off.

We encourage you to make reservations in advance to ensure the preferred treatments or therapists are available. Upon scheduling please stop in or call Altitude Spa at (403) 783-2999 as you will be required to have a credit card to book. If you have special requests, physical ailments, disabilities, allergies or if you are pregnant, please notify the receptionist at the time of your booking. This will prepare our team and provide the best possible spa experience for you. We will make every effort to accommodate your requests and create a comfortable, relaxing environment.

Please check in 20 minutes prior to your reservation to enjoy the spa facilities and finish any paperwork needed. Arriving late will limit the time of your experience or require you to reschedule. As a courtesy to the next guest, your treatment will end at its original scheduled time.

Your spa treatments are reserved especially for you. If you need to re-schedule or cancel your appointment, we ask you to please notify the spa receptionist at least 24 hours prior to your appointment. Cancelling with less than 24hrs will result in a 50% service charge. An inability to attend your appointment with no notice will result in a 100% service charge.