Refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, items must be in their original condition—unworn, unused, and in original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@altitudespa.ca. Once approved, returns may be sent to the following address: 6110 48 Ave #3, Ponoka, AB T4J 1K3

If you have any questions regarding returns, you are always welcome to reach out to us at the same email address.

---

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if an item is defective, damaged, or incorrect. This allows us to assess the issue promptly and make it right.

---

Exceptions / Non-Returnable Items

If you have questions about whether your item is eligible for return, please contact us for clarification. Please note that sale items and gift cards are final sale and cannot be returned.

---

Exchanges

Once we receive and inspect your returned item(s) and the return is approved, we will send out a replacement item(s), if you wish to receive the same item(s). 

---

Refunds

If you wish to receive a refund for your item(s), please return your item(s). Once the order has been received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved, please contact us at info@altitudespa.ca